The Challenges of Business Office Document Imaging
Creating a successful document imaging solution for the hospital business office is very challenging. There are two main reasons why:
- Retrieval performance must be excellent. The user should be able to easily locate account information to a specific page almost instantly. Otherwise, the system will be underutilized or abandoned.
- Hospital business office documents contain a very large amount of account information per page - they are information-dense. This must be key-entered into the imaging system during the indexing process.
In order to meet these challenges, a large amount of labor must be invested in the document indexing process.
The indexing process is similar to the transactions posting process that all offices perform. In fact, indexing can be even more labor intensive depending on the number of indexes desired. The staff required to meet high-performance indexing demands could be as large or larger than the posting staff.
In addition to indexing, quality control staff must be added to perform the quality assurance needed to meet document retrieval requirements.
A single business office simply cannot justify the level of additional staff required. And if you settle for lower indexing quality, then retrievability suffers.
Imaging systems that rely on Optical Character Recognition (OCR) do not provide sufficient quality. Medical records systems or “enterprise-wide” systems will only work with a large indexing investment (learn more here).
Enter Healthcare Reports. We know how to use document imaging to support hospital business office processes. We have actually used imaging extensively to improve business office processes. And our services have been refined and expanded based on our experience with numerous business office clients.
Our document imaging facility, staffed with indexing experts, can provide all required indexing services at a fraction of the cost of any internal implementation. |
